We stand behind our products. If you are not satisfied with your purchase from RestockYourKit.com, you can return it for a replacement or refund within 30 days of purchase by using our customer portal here. Products must be in their *original condition* with proof of purchase, packaging and hang tags intact, and all items included. STERILE ITEMS and MEDICATIONS are NOT able to be returned or refunded.
*Additional non-returnable items: Gift cards.
ITEMS *NOT* RETURNABLE:
Items that cannot be returned or refunded include any item which is sold as sterile, any and all medications (regardless of if for human, poultry or pet use), any perishable items, and any pandemic-related items (due to restricted logistics).
There are certain situations where only partial refunds are granted (if applicable):
Books with obvious signs of use and any item not in its original condition or are damaged or missing parts for reasons not due to our error, or any item that is returned more than 15 days after delivery.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. In certain situations, we may be able to approve and process your return before we receive the item.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days that isn't up to us - it's your bank's decision and policy on how long that will take. If the item(s) is being returned/exchanged due to damage we may or may not require photos of the damage before approving a return/refund.
LATE/MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@firstaidgearshop.com.
EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@firstaidgearshop.com.
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card will be emailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift-giver and they will find out about your return.
SHIPPING COSTS
The First Aid Gear Shop will pay for the return shipping carrier cost, if the product is damaged or defective or if the wrong item(s) were sent to you, by sending you a prepaid shipping label with the carrier of our choice.
You the customer, will be responsible for paying for your own shipping costs for returning your item(s) if the reason for the return is that you don't like the item or have changed your mind for any reason. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Items Returned to us due to Shipping Errors: In the event that an order is returned to sender (returned back to us) for any reason, such as “undeliverable”, incorrect addresses, no signature, etc. by USPS or UPS, the order will be refunded minus any shipping costs and cancelled.
RESTOCKING FEES
No restocking fees will be applied to exchanges or damaged/defective item(s) being returned. A restocking fee of $35 of will be applied to all other returns.
RETURN ADDRESS
The First Aid Gear Shop
ATTN: Returns
15 Running Brook Lane
Sterling, VA 20164
To complete your return, we require a note in the package with your order number and reason for the return. Please do not send your purchase back to the manufacturer.
