OUR GUARANTEE TO YOU
We are not 100% enthusiastic about your purchase until you are. We know if we do not take care of you someone else will. At any time, let us know what we need to do to earn your confidence and loyalty. Please consider your purchase a safe one for you and allow us to exceed your expectations of what an outdoor store can be. Returns, exchanges, refunds, and warranties will be handled cheerfully and quickly.
| Center for Wilderness Safety
ATTN: Gear Shop
15 Running Brook Ln
Sterling, VA 20164
(855) 505-1700 - Toll Free Phone
(703) 505-1300 - Local Phone
Monday - Friday, 9am - 7pm
Closed Weekends & Holidays.**
** In-store pickup may be arranged by appointment.
If you do not see what you are looking for on this web site it is possible that we still carry it in our retail store. Just give us a call at toll free (855) 505-1700 or email us at firstname.lastname@example.org.
PICKING UP ORDERS
In-Store Pickup orders are ONLY held for 10 days after which your order will be restocked with NO REFUNDS issued. You will be notified via email when your order is ready for pickup. This email will also include our address.
RETURNS & CANCELLATIONS
We accept returns of any product that is non-perishable, and non-sterile – however due to the nature of sterile items, medications, etc. (and it’s against the law), we cannot legally accept any returns for those items, and are unable to refund such items. Please request a Product Return Form prior to returning any items, as they will not be accepted by us without that completed form.
Please note that any returned items (except if noted) as well as any cancelled orders will be charged a $35 restocking fee, regardless of order size. Refunds will be issued in full minus this fee for all orders.
Here at Center for Wilderness Safety respect our customer's privacy. We will never sell, lease, or rent your email address to another party without your permission. We gather your email address only when you offer it to us, and use it only when we need to contact you regarding your order and our occasional email about upcoming sales, courses, etc.
We are proud of our new state of the art online store and assure you that your transaction will be as secure as possible. All private information is subject to 128 bit SSL encryption and your personal information such as your credit card number cannot be seen by others. Feel confident that your personal information is safe with us. If you wish to place an order over the phone, please call us at Toll Free (855) 505-1700.